Privacy Policy

This privacy policy sets out how Drew Forsyth & Co. uses and protects any information that you give Drew Forsyth & Co. when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Drew Forsyth & Co. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 06/10/2012.

What we may collect
We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. These are Google Analytics. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Drew Forsyth & Co. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Drew Forsyth & Co. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Drew Forsyth & Co. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Social media competition terms

The Facebook and Instagram giveaway is hosted by Drew Forsyth & Co
The prize is one Solid Wood Butchers Trolley, handmade by Drew Forsyth& Co.
Entries are open from 12.00 on 04.03.21 to 12.00 on 12.03.21 (GMT time).
Entrants must be 18 or over and resident in the UK.
To be eligible for the prize draw entrants should follow the Drew Forsyth & Co Instagram / Facebook page, like the post and comment with which wood they think the Trolley is made from.
The winner will be chosen at random from eligible entrants after the closing date, on 12th March 2021.
Employees and family of Drew Forsyth & Co are ineligible to win.
The winner will be notified via direct message on Instagram/Facebook and should claim their prize within 48 hours.

Sale terms & conditions
Drew Forsyth and Co Terms and Conditions
Retail Clients
Definitions
The following definitions and rules of interpretation apply in this agreement.
Business Day: a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
The Company – Drew Forsyth & Co (Co number: 03669599)
Client –customers who are ordering the product for their own use or use in a property that they own or are developing
‘Confirmation Date’ of : the date in which the payment of a deposit is received. Unless otherwise agreed in writing by the Company during the ordering process.
The Delivery Date will be the anticipated date of delivery of the Product. This will be provided to the customer on receipt of the Product Paperwork and will not be less than 5 weeks from receipt of Product Paperwork.
Fitter – Fitters are the installers of the Product into the Property
Deposit – sum paid on acceptance of the Order.
Order –The Order as stipulated on the Product Paperwork the Customer’s order for the Goods, as set out in the Customer’s purchase order form.
Product(s) – Bespoke furniture / furniture produced by the company for a client, specified by a trade client or designed to the specification of a retail client
‘Product Paperwork’ will be provided to the customer prior to acceptance of order this will require you to understand all details should you require clarification of any item please ask a company representative. This is paperwork is to be signed off as correct specification by the customer and returned to the Company before manufacturing can begin.
Remedial or additional works–that come post the original order date. Remedial orders are subject to different delivery terms but subject to the same payment terms as the main order.
1. MAKING AN ORDER WITH US
1.1. A quotation for the Goods given by the Company shall not constitute an offer. A quotation shall only be valid for a period of 30 Business Days from its date of issue.
1.2. Following consultation the Order will be placed by the Client on receipt of the Deposit. The Order will be set out in the documentation provided to the Client by the Company
1.3. The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order and any applicable specification are complete and accurate
1.4. It is the responsibility of the Client to check the documentation provided prior to confirming the Order. Once the Order has been placed any changes may be chargeable at the discretion of the Company. Where changes to the Order are made These changes may at the discretion of the Company void any previous delivery dates provided
1.5. When the order is placed a Delivery Date will be given. When the Company has all the necessary paperwork to undertake the manufacturing this date will be no sooner than 5 weeks from theConfirmationDate given when all necessary paperwork is received.
1.6. The Company reserves the right to deliver the product 3 Business Days either side of the Delivery Date without notice.With 2 weeks written notice the Company reserves the right to move Delivery Date more than the specified 3 Business Days forward from the allocated Delivery Date.
1.7. Should the client be unable to receive the Order up to one month following the Delivery Date, a storage fee of £50 per week may be added to the final invoice.

2. VARIATION TO ORDER
2.1. Once the order has been placed by the customer the contract shall not be subject to cancellation by the customer unless such cancellation is received in writing at the Company’s office. Cancellations can be accepted up to the point where the Company has started to manufacture the Product. Should such a cancellation take place the costs incurred up to this point will be deducted from the refunded deposit amount. A statement of any deductions will be presented at the time of refund.
2.2. No variation to order for furniture or appliances is permitted at any time after three Business Days from the date of the final site survey unless such variation is accepted in writing by the Company. In the event of variation to the order a surcharge may be payable at the Company’s discretion. (see alterations in the design and additions for chargeable scenarios)

3. ALTERATION IN THE DESIGN AND ADDITIONS
3.1. Any samples, drawings or advertising produced by the Company and any descriptions or illustrations contained in the Supplier’s catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form part of the Contract nor have any contractual force
3.2. Any alteration in the design or additions made on the request of the customer and agreed by the Company must be added to this agreement and any extra costs due to amendments made may be incurred.
3.3. This order must be agreed in writing with the customer and a company representative on behalf of the Company together with any relevant drawings in necessary, at the time of order. All future alterations and additions in respect of this order to be agreed in writing by both parties and showing agreed final payments.
3.4. Any additions or alterations that occur due to inaccurate/ incorrect or poor site conditions maybe chargeable items listed below:
3.4.1. Alterations made to the building post manufacturing of furniture resulting in furniture alterations needing to be remade.
3.4.2. Alterations needing to be made to the furniture post installation as a result of poor site conditions (see Access and room Preparation for correct and appropriate site conditions)

4. PAYMENT TERMS
4.1. The price of the Goods shall be the price set out in the order plus any additional items that may be added to the order if confirmed in writing.
4.2. The Company may, by giving notice to the Customer up to 5 Business Days before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:
4.2.1. any factor beyond the Company’s control (including foreign exchange fluctuations, increases in taxes and duties);

4.2.2. Any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; or

4.2.3. Any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate or accurate information or instructions.
4.3. A 30% deposit of the total purchase price is payable to confirm the order. Any price increases by the Company after the deposit has been paid cannot be made to the original order unless the project does not proceed within a 12 month time frame. Unless agreed in writing at the point of ordering.
4.4. In respect of the original order, a further 40% of the total purchase price is to be paid once manufacturing has begun estimated 15 business days before delivery. The final balance of 30% of the total purchase price is to be paid on the day of delivery. Any alteration costs incurred & addition costs are payable on completion of the installation.
4.5. The Company have reservation of title to all goods connected with this order until all payment terms under this agreement are met.
4.6. Any remedial or additional works on the order together with any alteration costs incurred & addition costs are payable on the same terms as the final invoice.
4.7. By agreeing to this contract you give permission to the Company to remove any goods whether fixed (installed) or not if the payment terms of this agreement are not met.
4.8. The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). The Supplier may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.

5. DELIVERY
5.1. The Company shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies the Customer that the Goods are ready.
5.2. Delivery is completed on the completion of unloading of the Goods at the Delivery Location
5.3. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Company shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide the Company with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods
5.4. If the Company fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
5.5. If 10 Business Days after the day on which the Company notified the Customer that the Goods were ready for delivery the Customer has not accepted delivery of them, the Company may resell part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.

6. TITLE AND RISK
6.1. The risk in the Goods shall pass to the Customer on completion of delivery.
6.2. Title to the Goods shall not pass to the Customer until:
6.2.1. the Company receives payment in full (in cash or cleared funds) for the Product (and any other goods that the Supplier has supplied to the Customer)
6.3. By agreeing to this contract you give permission to the Company to remove any goods whether fixed (installed) or not if the payment terms of this agreement are not met.

7. QUALITY
7.1. The Company warrants that on delivery, the Goods shall:
7.1.1. conform in all material respects with their description and any applicable Specification;
7.1.2. be free from material defects in design, material and workmanship; and
7.1.3. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
7.1.4. be fit for any purpose held out by the Supplier
7.2. Subject to clause 7.1 if:
7.2.1. the Customer gives notice in writing to the Supplier within 7 days of delivery or a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 7.1;
7.2.2. (b) the Company is given a reasonable opportunity of examining such Goods; and
7.2.3. the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier’s place of business.
7.3. The Company shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
7.4. The Company shall not be liable for the Goods’ failure to comply with the warranty set out in clause 7.1 in any of the following events:
7.4.1. (a) the Customer makes any further use of such Goods after giving notice in accordance with clause 7.1;
7.4.2. (b) the defect arises because the Customer failed to follow the Supplier’s oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
7.4.3. (c) the defect arises as a result of the Supplier following any drawing, design or Specification supplied by the Customer;
7.4.4. (d) the defect or damage is discovered following 3rd party tradesmen/contractors working in the same room in the absence of Company representatives.
7.4.5. (e) the Customer alters or repairs such Goods without the written consent of the Supplier;
7.4.6. (f) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
7.4.7. (g) the Goods differ from the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
7.5. Except as provided in this Clause 7, the Company shall have no liability to the Customer in respect of the Goods’ failure to comply with the warranty set out in Clause 7.1
7.6. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

8. DAMAGE AND FAULTY GOODS.
8.1. While the Company will take every care in the delivery and installation of furniture and appliances, any manufacturing faults or damage must be brought to the attention of the Company. Damage reports must be raised within 7 days of installation in writing.
8.2. Faulty goods are covered under the product guarantee and can be reported at anytime within the guarantee period (See guarantee documentation)
8.3. Appliances are covered under the manufacturer’s warranty and any issues with appliances within the first month of installation should be reported to the Company but may still be rectified by the appliance manufacturer where applicable.
8.4. Where applicable clients must register their appliances with the manufacturer and there in report any issues direct to the manufacturers service department.
8.5. Any costs incurred by having extra appliance cover must be met by the customer. The Company cannot accept liability for any on-site damage or theft of goods by other contractors not connected with the Company.

9. ACCESS AND ROOM PREPARATION.
9.1. Free and uninterrupted access to the property in which the furniture or appliances are to be fitted must be given during the duration of fitting.
9.2. The walls relevant to the installation should be ready to receive the furniture, with all first fix electrics/plumbing installed, the room and property free from damp or wet plaster and have a functioning heating system to maintain stable temperatures.
9.3. The customer must inform the Company (prior to the installation) of any room problems that may hinder the installation e.g. furniture fixings not allowed to penetrate a damp course wall. If integrated appliances other than those supplied by the Company are needed for the installation, they must be on site prior to the installation. The Company cannot accept blame for loss or damage to appliances or other goods supplied by the customer and not through the Company.
9.4. Where a client is supplying any of their own materials eg: Appliances, worktops or handles. If installation delays are caused as a result of the supply of third party materials key to the completion of the project this is chargeable to the client. The company is not responsible for the removal of any waste or packaging relating to materials supplied by a third party unless prior in writing.
9.5. Where a client has contracted other companies or tradesmen to carry out works within the same room or property as the Company. The Company cannot he held responsible for the works/workmanship of 3rd party contractors whether the works is relating to the installation of furniture or otherwise.
9.6. Extra days of installation due to delays are chargeable at £250 per day per Fitter

10. NATURAL MATERIALS
10.1. Due the nature of timbers we use in the manufacture our furniture there will be natural variations of colour and surface markings. We will endeavour to match as close as possible to any sample the customer has been shown or has viewed at a showroom.
10.2. Granite, also being a natural substance, may have slight veining or colouration not shown on any sample. Granite and Marble samples are small sections of a much larger piece of natural material to avoid grievance caused by colouration differences in natural material we recommend you take the time to visit the stone supplier to view the slab material in its entirety.
10.3. The Company cannot be held liable for any colourations or marking differences to a sample viewed on site or in a showroom. Any requests to change a worktop material post installation will be chargeable in full to the client. The cost of any changes will however be offered to the client at the direct cost from our suppliers.
10.4. Maintenance of solid wood tops must comply to the Company guidelines, literature available on request.

11. INSTALLATION & COMPLETION DATES
11.1. Installation and estimated completion dates will be give in good faith on receipt of the Product Paperwork. The Company cannot accept responsibility for delays due to additional work required while the installation is under way or circumstances beyond reasonable control. The Company will not be responsible for second fix plumbing and electrical/gas connection to existing first fix supply unless otherwise specified. Additional onsite first fix plumbing/electrical work required may be chargeable if not agreed at time of sale
11.2. Should major delays upwards of 1 month be needed at the request of the client once the furniture has been manufactured a storage fee may be added to the final invoice of £50 per week.
11.3. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Company shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide the Company with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

12. GRIEVANCE PROCEDURE
12.1. Any claim for non-delivery of any furniture or appliances shall be notified in writing by the customer to the Company within ten days of the date of the invoice off the Company Any grievance with respect to the kitchen and/or staff/contractors working for or on behalf of the Company should be made in writing to the company director as soon as possible.

13. ENTIRE AGREEMENT
13.1. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
13.2. No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
13.3. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

Further details of product care documents and product warranties re available on request should further clarification be needed. To request terms please send an email to accounts@drewforsyth.co.uk